There are various data processing operations that need to be performed in order for us to deliver, develop and ensure the continuity of our services. Data have to be processed both for ourselves as well as our customers, and customers themselves process data through our services. Not all of the required processing is carried out by our own staff or at our facilities. Some operations have been outsourced to third parties. This page provides information about the parties whose services we use in executing our customers’ data processing instructions and/or for certain of our own data processing purposes. We refer to it as our “Sub-processor List” and each entity on it as a “Sub-processor”. The tables below set out who our current Sub-processors are, what is their role (the nature of the services each of them provides us), where are they located and where their data processing operations are performed (e.g., where they store the data that we entrust to them, including, where applicable, our customers’ data).

Parties whose services we use for the processing of our customers’ data
Sub-processor Resource/service provided Location of entity Location of data
Teamweek OÜ Service development, service delivery and customer support services Estonia Estonia
Amazon Web Services, Inc. Cloud infrastructure (IaaS) United States United States
Parties whose services we use for various other data processing purposes
Sub-processor Resource/service provided Location of entity Location of data
Help Scout Inc. Cloud-based customer support services United States United States
Functional Software Inc. (Sentry) Service error handling services United States United States
The Rocket Science Group LLC (MailChimp) Cloud-based email (marketing) services United States United States
Google LLC Web/application analysis services United States United States
FastMail Pty Ltd. Cloud-based email services Australia United States
Three Hearts Digital Ltd (EmailOctopus) Cloud-based email (marketing) services United Kingdom United Kingdom
Magnet Brains Software Technology Pvt Ltd (Pabbly) Cloud-based management software/service India India

This list is subject to change, so please check back frequently for updates. You can also subscribe to these updates by emailing us at support@teamweek.com with a request to subscribe.

Last revised: July 12th 2018

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